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Data Protection

Know what personal data your business holds, where it goes and whether it is properly protected.

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    About Our Data Protection Services

    Personal data is rarely kept in one place. Customer details may sit in a CRM, identification documents in a shared folder, employee records in an HR platform and payment information with an outside provider. When nobody has a complete view, gaps are easily missed. That is where our work begins.

    Vertex Compliance helps organisations understand how personal information moves through their business. We review the rules that apply, speak with the people handling the data and look at the controls already in place. Where something is unclear or weak, we set out what needs to change.

    For a UAE business, the relevant requirements may come from the federal Personal Data Protection Law. Different rules can apply to organisations established in the DIFC or ADGM. Some businesses may also need to consider overseas privacy requirements because of their customers, group structure or international operations. We do not start with a generic policy template. We start with your business: the information you collect, the reason you need it and the people who use it.

    Data protection services

    What Our Data Protection Services Review

    We help you identify data privacy risks, put practical safeguards in place, and handle personal information responsibly.

    1. Data Protection Governance and Policies

    Someone must be responsible for the way personal data is handled. In practice, however, responsibility is often spread across compliance, IT, information security, HR, legal and operational teams. This creates uncertainty when an issue needs a quick decision. We review who owns each part of the data protection programme and whether those people have enough authority, information and support. We then help define sensible responsibilities for senior management, control functions and employees. Our support can include privacy policies, internal data-handling procedures, governance documents, retention standards, employee guidance and breach response plans. Each document is based on the way your organisation works. Employees should be able to read it and understand what they are expected to do.

    2. Personal Data Mapping and Processing Records

    Many businesses underestimate how much personal information they hold. They remember their main customer system but overlook spreadsheets, emails, archived files, recorded calls, paper forms and data held by vendors. We work with individual teams to trace this information from collection to deletion. The exercise looks at what is collected, where it comes from, why it is needed and where it is stored. It also identifies who can access the information, which third parties receive it and whether it leaves the UAE. This creates a practical map of the organisation’s data flows. It can also uncover duplicate records, unnecessary collection, unclear ownership and information that has been kept far longer than intended.

    3. Privacy Notices and Consent Management

    A privacy notice should tell people what is happening to their information. Too often, it reads like a legal disclaimer that few people can understand. We review notices used for customers, employees, applicants and website visitors. We check whether the purpose of collection is clear, whether important information is missing and whether the language matches the actual process. Consent also needs careful handling. A ticked box has little value if the wording was vague or the choice was not genuine. Where consent is appropriate, we help the business record when and how it was obtained and what happens if it is withdrawn. Consent is not the only possible basis for using personal information. The correct basis depends on the activity and the law that applies. We help teams make that distinction instead of adding consent wording to every form.

    Our Approach

    We speak with relevant teams, examine selected records and follow data through real business processes.

    1
    Understand Your Business and Data

    We begin with the organisation itself. What services does it provide? Who are its customers and employees? Which systems does it use? Where does it operate? These questions help us identify the personal information involved and the rules that may apply. They also keep the assessment focused. A review should reflect the organisation’s actual exposure, not every possible privacy issue.

    2
    Map Data and Review Current Controls

    Next, we follow the information. We look at how it enters the business, who uses it, where it is stored and when it is shared. Policies, contracts and system records form part of the review, but we also speak with the people doing the work. This comparison often reveals a gap between the approved process and day-to-day practice. Those gaps matter because regulators, customers and employees experience the real process—not the version described in a policy.

    3
    Identify and Prioritise Gaps

    Some weaknesses require immediate attention. Others can be addressed through planned improvements. We consider the sensitivity and amount of information involved, the people who may be affected and the harm that could follow a failure. We also look at the strength of existing controls. The findings are then placed in a sensible order. This gives management a clear reason for each priority and helps avoid spending time on minor paperwork while larger risks remain open.

    4
    Build a Practical Improvement Plan

    The final plan explains what needs to change, who should own the work and when it should be completed. Recommendations may involve policies, system permissions, privacy notices, contracts, retention rules, employee guidance or incident procedures. We keep them specific enough to be implemented and monitored. Where needed, Vertex Compliance can stay involved during remediation. This may include drafting documents, reviewing completed actions or helping teams put new processes into use.

    Who Are Our Data Protection Services For?

    Banks and Financial Institutions
    Exchange Houses and Money Service Businesses
    Virtual Asset Service Providers
    Legal and Accounting Firms

    Ideal for businesses that collect, store, or share personal data and need clear processes to protect it.

    Why Choose Vertex Compliance?

    We Look at How Data Moves

    A privacy policy cannot show every place personal data goes. We look at how your team collects, uses, stores and shares information in daily work. That helps us spot gaps between your written procedures and what actually happens when staff handle customer or employee data.

    We Focus on Your Business

    A company handling patient records has different concerns from one managing employee files or online orders. We start by understanding the personal data you hold, who can access it and why. From there, we focus on the risks that matter to your operations.

    We Keep the Steps Practical

    Data protection rules need to work when teams are busy. We help you set clear responsibilities and procedures that fit the way your business operates. Staff should know what to do with personal data, when to raise a concern and who to speak to.

    We Help You Make Changes

    Identifying a gap is only the first step. We can help you update policies, clarify how data should be handled and explain new procedures to your team. The aim is to make the changes clear enough for people to follow in their daily work.

    Meet the Experts

    Sarah Khan
    Vasantha Madan Mohan

    Managing Director

    Sarah Khan
    Sridhar Rajam

    Associate Partner

    Sarah Khan
    Arjun Mohan

    Director – Sales & Marketing

    Frequently Asked Questions

    Yes. The UAE has a federal law concerning the protection of personal data. The DIFC and ADGM have separate data protection regimes. Which framework applies depends on the organisation’s location and activities.
    No. Consent may be suitable in some cases, but another lawful basis may apply in others. A business should identify the correct basis for the specific activity rather than treating consent as a universal solution.
    It is a working record of the personal information held by an organisation. It shows where the information comes from, why it is used, where it is stored, who receives it and how long it is kept.
    It is a review carried out when an activity may create significant privacy risks. The assessment helps the organisation understand those risks and decide what safeguards are needed before proceeding.
    Not necessarily. The answer depends on the applicable law and the organisation’s processing activities. Even when a formal Data Protection Officer is not required, someone should have clear responsibility for privacy compliance.
    The exact output depends on the scope. It will normally explain what was reviewed, what gaps were found, how serious they are and what should happen next. The recommendations are arranged by priority so the business can act on them.